Case Studies

Once is a lifetime opportunity for tradies With COVID, the tradie industry in Brisbane has gone completely crazy. All the local migration to Brisbane from Sydney and Melbourne as well as the property market has created a lot of opportunities for most of the trades. By using Phone Manager we are able to focus on the quoting process and the actual work as opposed to dealing with handling non-stop phone calls from marketing companies. 2022 is a perfect year for any tradie business to step up and start working with the right clients. To do this we've engaged Phone Manager to help us with incoming calls, marketing, Google reviews and also handing followups. This has freed up hundreds of hours [...]

E-Commerce Business Scales with Phone Manager One of our clients is a company called Photoelectric Smoke Alarms. This business is now fully managed by the Phone Manager in terms of incoming calls (using a local Brisbane number), emails, and social media. Our staff Manny looks after an entire online store that is on track to do $1.5M in sales in 2022. His duties go beyond customer service and answering calls. He looks after arranging contractors using Tradify (for supply and install) and also getting Google reviews at the end of transactions. Our training with Manny was detailed around the business' processes and KPIs that the customer set. We made sure that each day there was a daily report sent and [...]

Using Phone Manager Allows us to Free Up So Much Time... Home Style Cleaning is a Brisbane-based domestic cleaning company that uses Phone Manager to attend to a number of areas of the business. Firstly, all the sales calls are managed through a scripted process. Secondly, customer and contractor bookings are fully managed so when a customer wants to reschedule this is handled. Finally, sending invoices and following up is done via Xero the Phone Manager staff member initiates. We use a workflow system to manage our clients and contractors and Phone Manager makes it easy. This way we can fully focus on the tasks with higher priorities like recruiting contractors, drafting contracts and proposals, and doing payroll. The guys [...]